Customer Service Representative

We are Erickson Foundation Solutions, specializing in Foundation Repair, Concrete Repair, Radon Mitigation, Waterproofing and everything “Basementy”! We are proud to be part of the SupportWorks and Basement Systems Networks which allows us access to the best support and products on the market!

Why Us? We're not just another construction company, we're a force for positive change. We believe in doing fulfilling work that creates fulfilling lives. At Erickson Foundation Solutions, our goal is to redefine the construction experience and set new standards for excellence, integrity, and customer satisfaction. Our employees feel fulfilled, engaged, rewarded and supported through a family oriented and fun environment!

• Family Feel: Family owned and operated for over 40 years!
• Work Life Balance: Monday - Friday, No weekends, 7 Paid Holidays!
• Culture: Become a part of a family-oriented team atmosphere.
• Impact: We help make our homeowner's lives better!

Position Responsibilities:

• Outbound/Inbound/chat support: Represents Erickson Foundation Solutions through telephone contact by scheduling annual maintenances, setting service appointments and following up on a variety of issues for the Service Technicians.
• Consistently calls on outbound leads to convert to appointments.
• Assists in ensuring the service technician schedules are filled and supporting service technicians in the field.
• Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
• Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.
• Meets or exceeds service administrative goals.

Position Requirements:

• High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
• Bilingual Preferred
• Knowledge of customer service principles and practices.
• Skill in operating a personal computer and programs.
• Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
• Ability to understand, speak, read, and write in English.
• Ability to perform accurate data entry.
• Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.

To ensure the safety and security of our team and customers, all positions are contingent upon successful completion of a standard background check.

Equal Opportunity Employer.